So having started the game at launch on my main account, I am eligible for my five year reward today, per the MOTD in game. I hit the /claim, and moused over the reward, hoping to see a listing of the item before I decided if I needed it in my bag. No list. So next step, since it reads “one per character” was to claim. Nothing. I looked in my window to see what I received and got the message “You cannot consume this item.”
A mystery. Or a bug. Wasn’t the four year reward fubarred too?
I have to add an edit here–I logged on at 6 am CST today and saw the “You may now claim your 5 year veteran reward” message in the MOTD. They have now changed it to reflect the Shadow Odyssey launch as the time for claiming said reward.